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I. 8:00 AM - Registration and Continental Breakfast
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II. 8:30 AM - Location All - Welcome
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III. 8:40 AM - Location All - Call to the Public in a Divided Community
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IV. 9:15 AM - Location All - Customer Service Standards: What They are and How They Help
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V. 9:45 AM - Break
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VI. 10:00 AM - Location ASAP Track - Agenda Writing
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VII. 10:00 AM - Location Board/Supt. Track - Agenda Setting: Content and Process
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VIII. 10:45 AM - Location ASAP Track - Team Member Style
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IX. 10:45 AM - Location Board/Supt. Track - Mission Impossible? The Complex Job of Superintendent
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X. 11:30 AM - Location ASAP Track - Preparing for New Board Members
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XI. 11:30 AM - Location Board/Supt. Track - Building an Advocacy Network
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XII. 12:00 PM - Lunch
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XIII. 1:15 PM - Location ASAP Track - Policy: Required and Recommended Board Calendar and Advisories
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XIV. 1:15 PM - Location Board/Supt. Track - Town Hall: The Pros and Cons of Board Service
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XV. 2:00 PM - Location All - Board Member Code of Ethics
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XVI. 2:45 PM - Break
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XVII. 3:00 PM - Location All - OML: Open Meeting Law
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XVIII. 3:45 PM - Location All - Wrap-Up
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